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      Shipping policy

      Thank you for shopping at veyoi. We aim to provide fast and affordable shipping options for all customers. Please review our shipping details below.

       

      1. Order Processing Time
      Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

       

      2. Shipping Methods & Delivery Time
      We offer the following shipping options:
      Standard Shipping: 5-28 business days
      Expedited Shipping (Optional): 3-14 business days (additional charges apply)
      Delivery times may vary depending on location and carrier delays.

       

      3. Shipping Fees
      FREE Standard Shipping on all orders over $59.99 (before taxes & discounts).
      Flat Rate Shipping Fee: Orders under $59.99 will incur a $5.99 shipping charge.

       

      4. Shipping Destinations
      We currently ship to [e.g., United States, Canada, etc.]. International orders may be subject to customs fees (paid by the customer).

       

      5. Order Tracking
      Once shipped, you’ll receive a confirmation email with a tracking number to monitor your package.

       

      6. Lost or Damaged Packages
      If your order is lost or arrives damaged, contact us at [service@veyoi.com] within 14 days for assistance.

      What is neoprene?

      Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

      Why does StrideOn use neoprene in its products?

      We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

      Is neoprene waterproof?

      Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

      Is neoprene easy to clean?

      Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

      Does neoprene provide padding or protection for my belongings?

      Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

      How does neoprene feel to the touch / against my skin?

      Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

      Do StrideOn shoes with neoprene or other materials provide arch support?

      Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

      Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

      Service

      About Us

      Do you have a question?

      Send us an email or fill out the contact form and we will get back to you within 24-48 hours! 📫 service@veyoi.com
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